Two ways to call. A live AI conversation or pre-recorded phases.
01 / CALLING
Call ended0:00
SPEAKING — LIGHT OUTWARDLISTENING — LIGHT INWARD
TRANSCRIPTRU
AGENT
Good afternoon, Anna! This is Nova Market. You haven’t been in for a while, so we’ve put together a 15% discount on your next order.
CUSTOMER
Oh, does it apply to everything?
AGENT
To the whole catalogue except items already on sale. Shall I text you the code?
CUSTOMER
Yes, please.
AGENT
Sent. The code is good for seven days. Have a lovely evening!
92out of 100
GREETING10/10
OFFER9/10
CUSTOMER QUESTION9/10
OUTCOMEText with the code
AI agentComplex sales
Holds a real conversation: answers any question, handles objections, and can be interrupted.
—Free conversation within the script
—An answer to any customer question
—A score and a breakdown for every call
IVMSeveral times cheaper
Pre-recorded phrases linked into phases. The customer’s answer picks the next phrase, and it adds up to a real conversation.
—A conversation built from pre-recorded phases
—Mass reminders and reactivation
—The same analytics and tests
Not sure which to pick? We’ll run A/B: agent against IVM on your list.Compare on the demo
You can see where the customer drops off. At every stage of the conversation.
A funnel from dialling to outcome and the conversion of every script stage. Voicemail is separated from live people, and the data updates within a minute.
02 / ANALYTICS
Campaign funnelexample · 1 day
Dialled20 00020 000
Connected62%12 40012 400
Talked72%8 9008 900
Outcome40%3 5603 560
Outcomes from one day of calling3 5603 560
Passed the stagein the script
Greeting
86%86%
OfferAI
71%83%83%
Answering questions
91%91%
Text with the code
96%96%
Closing
98%98%
AIFound the weak stage and proposed a fix: 83% now get through the offer instead of 71%.
100100%
of calls with people get an AI score
9494%
of conversations follow the script stages exactly
99.999.9%
of promised texts reach the customer
<1<1min
from the call to the numbers in the report
AI proposes. The A/B test decides.
AI studies the successful calls in each region, finds what worked in them and proposes a change to the script. You approve it, and the system tests the change on part of your list by itself.
03 / AI A/B TESTS
01Study the winnersWhat was said in the calls that reached an outcome.
02HypothesisA specific change to a stage, with the reasoning.
03Test by regionVersions A and B run in parallel on equal halves of the list.
04ResultWorked, made no difference or made it worse: the numbers show it.
AI recommendationRegion: KazakhstanStage: greeting
“Name the benefit in the first 5 seconds and the company name after that.”
In 71% of the successful calls in this region the customer heard the offer before the shop’s name. In the unsuccessful ones it was the other way round.
Run the testDismiss
Passed the greeting2 × 1,200 calls
A · current script21%21%
B · AI proposal34%34%
+13 pts+13 ptsWORKED · APPLIED TO THE REGION
Already have a call centre? We’ll score every call your people make.
Quality Center listens to your people’s calls and scores them against your criteria. You define what matters, and AI checks every conversation rather than a sample.
04 / QUALITY CENTER
Your criteriaset by you
Greeted and introduced themselves
96%96%
Identified the need
82%82%
Named the price and terms
91%91%
Handled the objection
68%68%
Agreed the next step
74%74%
+ add your own criterion
Agent rankingthis week
01
Marina K.412 calls
9494
02
Denis P.380 calls
8888
03
Irina S.356 calls
8181
04
Oleg V.298 calls
7676
You can see who needs coaching and on what: criterion by criterion, not “overall”.
05 / SPEED · AI AGENT AND IVM
20,000
20,000calls in a single hour
About 330 conversations a minute: in parallel, not one after another.
ECHO1 hour
20,000 leads · calls in parallel
One human agent400 days
the same 20,000 · one call at a time
06 / FAQ
What people ask most often.
Didn’t find your question? Ask it on the demo.
We price every project individually: list size, script, languages. Let’s talk it through on the demo.
As soon as we have built and checked the script together. We start on part of your list.
No. The script is edited in the interface and applies from the next call on.
No. It speaks naturally, it listens, and you can interrupt it. We’ll play a real call for you on the demo.
Russian, English, Ukrainian, Hindi and Turkish. One script for every market.
IVM calls with pre-recorded phrases linked into phases: the customer’s answer picks the next phrase. It costs several times less. The AI agent holds a free conversation and answers any question.
The number goes on the do-not-call list and the agent never dials it again.
Each company’s data is stored separately, and only your team can see the recordings.
Yes. We’ll explain what it takes on the demo.
REQUEST A DEMO
Hear the agent on your own list.
We’ll build a script for your case and show you a live call.
